Terms and Conditions
Effective Date: 28/03/2026
These Terms and Conditions (“Terms”) govern your access to and use of the VaultaOne platform (“VaultaOne”, “we”, “our”, or “us”). By accessing or using our services, you agree to be bound by these Terms.
1. Use of Service
VaultaOne provides a secure platform for the storage, management, and sharing of medical records. You agree to use the platform in compliance with all applicable laws and regulations and solely for its intended purpose.
2. User Responsibilities
By using VaultaOne, you agree to:
- Provide accurate and complete information during registration and use
- Maintain the confidentiality of your account credentials
- Refrain from unauthorized access, misuse, or disruption of the platform
- Comply with all applicable data protection and healthcare regulations
3. Medical Disclaimer
VaultaOne does not provide medical advice, diagnosis, or treatment. The platform is intended solely for the storage and sharing of medical information. Users should consult qualified healthcare professionals for medical decisions.
4. Data Responsibility
Users are solely responsible for:
- Ensuring they have the legal right to upload, store, and share any data
- Managing access permissions granted to other users
- Maintaining the accuracy and integrity of uploaded information
5. Service Availability
While VaultaOne strives to ensure continuous and reliable service, we do not guarantee uninterrupted or error-free operation. We reserve the right to modify, suspend, or discontinue any part of the service at any time.
6. Fees, Billing, and Refund Policy
6.1 Subscription and Payments
VaultaOne operates on a subscription-based pricing model. By subscribing, you agree to pay all applicable fees associated with your selected plan. All payments are billed in advance on a recurring basis (monthly or annually, depending on the plan selected).
6.2 Free Trials
VaultaOne may offer free trial periods. At the conclusion of the trial, your subscription will automatically convert to a paid plan unless canceled prior to the end of the trial period.
6.3 Refund Policy
All payments made to VaultaOne are non-refundable, except where required by applicable law. Refunds will not be provided for:
- Partial subscription periods
- Unused features or services
- Early termination or cancellation
6.4 Exceptions
Refunds may be granted at our sole discretion in cases of:
- Duplicate transactions
- Verified billing errors
All refund requests must be submitted within 7 days of the transaction date.
6.5 Cancellation
You may cancel your subscription at any time. Upon cancellation, your access will continue until the end of the current billing cycle, after which your subscription will not renew.
6.6 Pricing Changes
VaultaOne reserves the right to modify pricing at any time. Users will be provided with reasonable prior notice of any pricing changes.
7. Limitation of Liability
To the fullest extent permitted by law, VaultaOne shall not be liable for:
- Any indirect, incidental, or consequential damages
- Loss of data resulting from user actions or negligence
- Failures or disruptions caused by third-party services or providers
8. Termination
We reserve the right to suspend or terminate your account at our discretion if you violate these Terms or engage in any activity that may harm the platform or its users.
9. Changes to Terms
VaultaOne may update or modify these Terms at any time. Continued use of the platform following any changes constitutes acceptance of the revised Terms.
10. Contact Information
For any questions or concerns regarding these Terms, please contact us at: